Preorders

Products that are preorders can be paid in full. Preorders that are paid fully will be shipped immediately after the item(s) on the order arrive to us.

Orders that have preorders with different release dates or with items that are currently in stock will be shipped separately as and when they are available.

Please note that preorder delivery dates are estimated and may be subject to change due to manufacturer or shipping delays. Cancellations on preorder products are not permitted due to changing estimated dates unless there are excessive delays (1+ year) from the original ETA (confirmed on the order confirmation email sent after the order is placed).

Returns 

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right. In the case of a defective or broken product, we have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the original packaging that you received it in, along with all accessories and components that came with it. You’ll also need the receipt or proof of purchase. Please also provide photographic evidence that the item is defective and/or the wrong item. We will not accept returns for items that have some wear and tear to the boxes. While we try to make sure all our stock is stored and shipped well and securely wear to boxes will naturally occur with handling and transporting from when we import the item(s) and ship the item(s).

Failure to pay customs/import duties and orders being returned to us are not eligible for refunds unless the item is defective, damaged or if you receive the wrong item

To start a return, you can contact us at info@camdenanime.co.uk. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at info@camdenanime.co.uk.

 

Exceptions / non-returnable items / Preorders / Backorders
Products marked as a 'Preorder' or 'Backorder' (items not in stock in the UK which usually take 2-4 weeks to deliver) are not eligible for refunds or cancellations. As preorders and backorders are a special request item we cannot accept cancellations or returns on these items unless the item is damaged or the wrong product is received, in the case where a deposit has been paid if the customer refuses to pay the remaining balance when the product(s) on the order arrive and are ready to be shipped then the customer will forfeit the deposit paid and product(s) on the order. By preordering an item, you accept that the item cannot be returned unless agreed by us. Please contact us at info@camdenanime.co.uk if a defective or incorrect item is sent.

Unfortunately, we cannot accept returns on sale items (unless damaged in transit or if the wrong item is sent) or gift cards.

 

Exchanges
In cases where an item is in stock, we can exchange faulty/incorrect items for a new item. When the item cannot be exchanged/replaced (such as the item being out of stock with us and the manufacturer/supplier), we will offer a full refund. In cases where the replacement item is in stock with the manufacturer/supplier, please allow us time to be able to import the replacement item, which may take a number of weeks

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Re-shipments of returned parcels

In cases where a parcel has to be re-shipped due to the parcel being returned to us, and this is not an error by Camden Anime (such as a parcel being “return to sender”, an incorrect address provided by the customer, or failure to pay customs), postage costs will be charged to resend the parcel or send it to a new/correct address.